Facilities Management

CIA provide fully integrated facilities and maintenance services that deliver results on time and on budget.

Facility managers are constantly required to balance cost efficiency while delivering improved service and managing ever increasing maintenance schedules. No easy task.

CIA provides a comprehensive service giving clients the confidence that the ongoing maintenance and capital improvement projects of their properties will be completed on schedule and within budget.

From cleaning and waste management, through to fire and safety services and programmed maintenance through to major renovations, the big difference is how we provide our services. Our enviable reputation and continued growth is built on service excellence. Understanding our clients needs, investing in new technologies to improve communication and processes enables us to continuously deliver the desired results.

Find out how the CIA can help your business.

Our clients benefit from our commitment to:

  • providing cost effective solutions
  • streamlined reporting and communication
  • engaging only fully compliant, 'best practice' subcontractors
  • investing in new technologies to better manage process
  • delivering to the highest standards

The CIA have an extensive network of sub-contractors from a wide range of trades services to ensure all of our clients needs are met and serviced in an efficient and timely manner. We manage commercial risk by ensuring all of our sub-contractors have current, appropriate insurance cover and have completed relevant OH&S training.

We see ourselves as an extension of your business. Our CIA account managers pride themselves on providing a high level of customer service allowing you to focus on your core business, while the CIA Maintenance uMonitor takes the stress out of reactive building maintenance by allowing 24/7 access to our managers.

Call 1300 889 369 for a free demonstration and see how the CIA uMonitor can work for you.

Sustainable Improvements

At the CIA we understand the importance of providing sustainable and green solutions where property managers are seeking these specific outcomes for their clients. Through Federal Government funding a majority of Victorian Local Councils are offering building Sustainability Assessments aimed at increasing the uptake of sustainable technologies and practices. Apartment building owners are increasingly requesting energy and environmental impacts to be considered when maintenance strategies are developed.

Find out more about delivering sustainable results

Services provided:

  • Customised maintenance management schedules
  • Programmed and reactive building maintenance
  • Planning and delivery of capital improvement works
  • Building condition audits
  • Planning and delivery of building sustainability improvement works
  • 24/7 service response co-ordination

Call today on 1300 889 369 and we'll show you how working with CIA will save you time, headache and money.

CIA will provide:

Professional, experienced staff
In order to provide service and maintenance to a high standard, the CIA believes those charged with getting the job done should ensure that quality is never compromised. We have built our reputation on quality and will continue to provide discerning clients with a high standard of professional work.
Clear communication with regular reporting
By staying in touch with clients throughout the service and maintenance of their property, the CIA is able to communicate specific needs, quickly, with our onsite team. Our clients are able to log their requests at any time of day on the CIA uMonitor system, which captures the complete communication stream for the life of the job. This service also provides our clients with accurate and regular reporting of activities.
Superior service, unparalleled in quality
With a focus on maintaining standards in our work, the CIA provide a level of personal care and commitment unseen in a majority of today's cleaning and facilities management. We work with our clients and employees to enhance our service offering through continual improvement initiatives, encouraging open communication and acting on feedback.
Dedicated day and night cleaners, supervisors and managers
Our teams work as one and are aware of the unique requirements when working either at day or night. The CIA supervisors are able to oversee the quality of work being carried out and keep a professional eye out for the smallest detail. The CIA managers will receive a report on the work once complete and be a further point of contact throughout.
Specialised training to fulfill all requests
No need to worry about a job that appears too big or small. The CIA team is equally experienced in work that either requires some serious elbow grease or a light and delicate touch. You will see that we care for your property portfolio and are mindful of the environments in which people live or work must be maintained efficiently and discreetly. This dedication to quality can be seen through our testimonials.
Skilled staff sourced from our extensive database
With a database of experienced, qualified staff, the CIA can source the required workforce for any cleaning and facilities maintenance job. We have an extensive network of vetted suppliers and we will assemble the right team for the work to be done, based on specific experience and personal attributes.
Full public liability cover
For peace of mind, we continue to provide our clients with comfort in the knowledge that the CIA is fully insured. You will be pleased to know that routine checks are performed to ensure all staff are screened and vetted in order to carry out the quality of work we provide.
Services provided include:
  • Detailed cleaning
  • Caretaker services
  • Essential services
  • Maintenance & repairs
  • Building renovations
  • Window cleaning (internal and external)
  • Carpet cleaning
  • Hard floor cleaning
  • Blind, curtain and upholstery cleaning
  • Pressure washing
  • Façade detailing
  • Waste management
  • Landscaping
  • Gardening and reticulation
  • Pest control
  • Graffiti removal
Buildings and Properties Serviced:
  • Commercial buildings
  • Residential buildings
  • Office towers and high rise buildings
  • Retail precincts and shopping centres
  • Schools, colleges and university sporting facilities
  • Function and event spaces
  • Aged care facilities
  • Hospitals